We place our customers at the heart of everything we do and make great efforts to provide the highest levels of service.

However, if you feel we have fallen short and wish to register a complaint, please in the first instance contact us by writing to:

Emma Pendrey
Advantage Risk Solutions Ltd
Matrix House
Basing View
Basingstoke
RG21 4DZ

Or by telephone on:
01256 483969

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment.

The FOS Consumer Helpline is on 0800 023 4567 and their website is: www.financial-ombudsman.org.uk or you can contact them by post at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR